Juhang after-sales service department dedicated to provide customers with fast, professional, satisfactory service. Always in line with the enterprise responsible, responsible to customers, responsible for the product business philosophy, always adhere to the "think of the customer, anxious customer urgent", always adhere to the "customer benefits first" service concept, adhere to the service every second must compete attitude, quickly and effectively solve problems for customers, eliminate customer worries.
After-sales service content:
(1) to provide pre-sales advice to help customers analyze the status of conveyors, scientific and reasonable to choose conveyor belt and joint vulcanizer type.
(2) In the pre-vulcanization connecting time to help customers to draw up connector plans, prepare connector appliances and adhesive and provide professional connector technical guidance.
(3) To provide conveyor belt connector technical services. Train connecting person for customers, provide customers with belt installation, use, connector manual.
(4) To provide conveyor belt installation, debugging services.
(5) To provide a variety of conveyor belt on-site repair, belt repair services by belt tearing, improper use of damage caused .
(6) Semi-annual, on-site service one time . And for each customer to establish a quality tracking file, regular telephone visits.
(7) Complaint service: 12 hours arrived in the province, 24 hours arrived outside the province, 6 days abroad.
(8) To help users install steel cord belt ,online detection system and belt break automatic capture system.
(9) Provide steel cord pre-molded joint technology.
(10)Using precision thickness measurement tools, to provide belt service life and replacement time "diagnosis."
(11) To solve various difficulties in production operation for customers.
(12) Long-term for users to provide special tools for vulcanized joints and connector adhesive supply.
(13) On-site for users to provide belt damage, roller adhesive changing, lining by installation, underground water dispenser debugging, vulcanizer, vulcanizer repair and other services.